Refund & Cancellation Policy

Effective Date: 1 April 2026  ·  Last Updated: 11 May 2026

1. General Subscription Rule

MandiGrow is a Business-to-Business (B2B) Software-as-a-Service (SaaS) platform. Because you receive instant, full access to our proprietary tools, reporting, and features upon payment, our general policy is that all payments are non-refundable unless explicitly stated otherwise in this policy.

2. Monthly Subscriptions

Payments for monthly subscriptions are strictly non-refundable. You may cancel your monthly subscription at any time, and you will retain access to your MandiGrow workspace until the end of your currently paid monthly billing cycle. We do not provide prorated refunds or credits for partial months of service.

3. Annual Subscriptions (7-Day Guarantee)

We understand that committing to an annual plan is a big decision for your business. Therefore, we offer a 7-Day Money-Back Guarantee exclusively on your first annual subscription purchase.

• If you decide MandiGrow is not right for you within the first seven (7) days of your initial annual subscription payment, you may request a full refund.
• Refund requests must be submitted in writing to our billing team within the 7-day window.
• This guarantee applies only to new, first-time annual subscriptions and does not apply to annual renewals.
• After the 7-day window has passed, the annual subscription fee becomes completely non-refundable, and you may only cancel the upcoming renewal.

4. Cancellations & Renewals

Your MandiGrow subscription will automatically renew at the end of each billing cycle (monthly or annually) unless you cancel. It is your responsibility to cancel your subscription prior to the renewal date to avoid future charges. You can cancel directly from your account settings or by contacting support. Forgetting to cancel does not entitle you to a refund for the subsequent billing cycle.

5. Exceptions & Special Circumstances

We may process refunds or credit notes at our sole discretion in the following limited situations:

• Duplicate Charges: If a technical error causes you to be charged multiple times for the same transaction.
• Prolonged Outages: If MandiGrow suffers a severe, prolonged system-wide failure that prevents access to the core service for an extended period, violating our Terms of Service SLAs.

6. Non-Refundable Items

The following purchases and fees are strictly non-refundable under any circumstances:

• One-time setup, onboarding, or data migration fees.
• Custom development or custom integration charges.
• Third-party gateway fees, SMS gateway fees, or hardware costs.
• Taxes remitted to the government (such as GST).

7. How to Request a Refund

If you believe you are eligible for a refund under this policy, please email us at billing@mandigrow.com with your account details, transaction receipt, and the reason for the request.

Approved refunds are processed to the original payment method (Credit Card, UPI, Bank Account) within 7-10 business days, depending on your bank's processing times. We cannot issue refunds to alternate payment methods.

8. Changes to this Policy

MandiGrow reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page. Subscriptions active at the time of a policy change will be governed by the policy in effect at the start of their current billing cycle.